General Terms and Conditions of Sale

1.1 These General Terms and Conditions of Sale (hereinafter referred to as the “GTC”) apply, without restriction or reservation, to all sales concluded by the company VixenPlush, – 911460053 (hereinafter referred to as “VixenPlush”) with non-professional physical buyers (hereinafter referred to as “Customers” or “the Customer”), wishing to acquire the products offered for sale (hereinafter referred to as “the Products”) by VixenPlush on the website VixenPlush.co (hereinafter referred to as “the Site”). The products offered for sale on the Site are as follows:

- Handmade plush toys intended for collectible and non-creative purposes.

- Creation of handmade plush accessories for collection or decoration purposes.

The main characteristics of the Products and in particular the specifications, illustrations and indications of dimensions or capacity of the Products, are presented on the Site, which the Customer is required to read before ordering.

1.2 The choice and purchase of a product are the sole responsibility of the Customer.

1.3 Product offers are subject to availability, as specified when the order is placed.

1.4 These T&Cs are accessible at any time on the VixenPlush.co Site and will prevail over any other document.

1.5 The Customer declares to have read these General Terms and Conditions and to have accepted them by ticking the box provided for this purpose before implementing the online ordering procedure on the Site.

1.6 These general conditions may be modified at any time and without notice by VixenPlush, the applicable conditions being those in force on the date of the order by the Customer.

1.7 Unless proven otherwise, the data recorded in the VixenPlush computer system constitutes proof of all transactions concluded with the Customer.

ACCOUNT

2.1 In order to place an order, the Customer is invited to create an account (personal space) to simplify the process. To do so, the Customer must register by completing the form that will be offered to them at the time of their order and undertakes to provide sincere and accurate information concerning their civil status and contact details, including their email address. The Customer is responsible for updating the information provided. They are informed that they can modify it by logging into their account.

2.2 The Customer can modify his data in the “my account” section and consult the order history.

2.3 The Customer may also request to unsubscribe by going to the dedicated page in their personal space or by sending an email to: vixenplushyoi@gmail.com. This will be effective within a reasonable time.

2.4 In the event of non-compliance with the general terms and conditions of sale and/or use, VixenPlush will have the option to suspend or even close a Customer's account after formal notice has been given electronically and has remained without effect. Any deletion of an account, regardless of the reason, results in the pure and simple deletion of all the Customer's personal information.

2.5 Any event due to a case of force majeure resulting in a malfunction of the Site or server, subject to any interruption or modification in the event of maintenance, does not engage the responsibility of VixenPlush.

2.6 The creation of an account entails acceptance of these general conditions of sale.

PRICE

3.1 The Products are supplied at the current prices appearing on the Site when the order is registered by VixenPlush.

3.2 Prices are expressed in Euros net of VAT (VAT not applicable according to Article 293B of the French General Tax Code (CGI)). These prices do not include processing, shipping, transport and delivery costs which are invoiced in addition, under the conditions indicated on the VixenPlush.co website and calculated prior to placing the order. The payment requested from the Customer corresponds to the total amount of the purchase, including these costs.

3.3 An invoice is drawn up by VixenPlush and given to the Customer via their personal space.

3.4 The prices take into account any discounts that may be granted by VixenPlush on the Site. These prices are fixed and cannot be revised during their validity period, but VixenPlush reserves the right to modify the prices at any time outside of the validity period.

ORDERS

4.1 It is the Customer's responsibility to select the Products they wish to order on the Site, after creating their account. Product offers are valid as long as they are visible on the Site, within the limits of available stocks.

4.2 The sale will only be considered valid after full payment of the price. It is the Customer's responsibility to check the accuracy of the order and to immediately report any errors.

4.3 Any order placed on the Site constitutes the formation of a contract concluded remotely between the Customer and VixenPlush.

4.4 VixenPlush reserves the right to cancel or refuse any order from a Customer with whom there is a dispute relating to the payment of a previous order.

4.5 The Customer may follow the progress of his order on the Site.

PAYMENT

5.1 The Customer must pay for their order in full on the day it is placed. They can pay by credit card (Visa, Eurocard/Mastercard) or with their PayPal account.

5.2 Payment data is exchanged in encrypted mode using the protocol defined by the approved payment service provider involved in banking transactions carried out on the Site.

5.3 Payments made by the Customer will only be considered final after VixenPlush has actually received the amounts due. VixenPlush will not be required to deliver the Products ordered by the Customer if the latter does not pay the price in full under the conditions indicated above.

DELIVERY

6.1 The Products ordered by the Customer will be delivered in mainland France and the European Union. Upon request, they may be delivered to any country that can receive a package from France.

With regard to France, if the Products ordered have not been delivered within more than 14 working days after the indicative delivery date, for any reason other than force majeure or the actions of the Customer, the sale may be cancelled at the written request of the Customer under the conditions set out in Articles L 216-2, L 216-3 and L 241-4 of the Consumer Code. The sums paid by the Customer will then be returned to him no later than fourteen days following the date of termination of the contract, excluding any compensation or withholding.

The delay is justified by reduced mobility, which requires a certain amount of time. The average delivery time is not necessarily 14 days, but rather 3 to 7 days (excluding Saturdays and Sundays). Outside of France, delivery times may require an additional 3 days. If the customer requires expedited delivery, it is advisable to send a message to ensure a shipping strategy.

Deliveries are made by La Poste to the address provided by the Customer when ordering, which the carrier can access. The Customer must ensure that they have provided accurate and complete information regarding the delivery address (such as, in particular: street number, building number, staircase number, access codes, names and/or intercom numbers, etc.). Delivery cannot be made to hotels or PO boxes. The delivery times indicated on the website are indicative times, corresponding to average processing and delivery times.

The Customer is required to check the condition of the delivered products. The Customer has 3 days from delivery to notify VixenPlush of any problems by any means. In the event of a delay, the Customer may negotiate compensation according to their needs, or obtain a discount without a time limit by default.

This deadline applies to pre-orders when they are ready, not when the order is placed. VixenPlush will then send a message to indicate that the order is complete or update an order list accessible to the customer. The customer is free to request updates on their pre-order.

VixenPlush cannot be held responsible for the consequences due to a delay in delivery that is not its fault (such as a problem with the delivery services).

TRANSFER OF OWNERSHIP

7.1 The transfer of ownership of the Products from VixenPlush to the Customer will only take place after full payment of the price by the latter, regardless of the date of delivery of said Products.

RIGHT OF WITHDRAWAL

8.1 The right of withdrawal can be exercised online via a form to be completed available in the Customer order history, and can be exercised within fourteen (14) days from receipt of the order.

Returns must be made in their original and complete condition, allowing them to be resold as new, accompanied by proof of purchase. Damaged, soiled, or incomplete products will not be accepted. Return shipping costs are the responsibility of the Customer.

PRODUCTS AND COMPLIANCE

9.1 The Products offered by VixenPlush are presented on the Site and include a complete product sheet presenting the various characteristics of said Product. Additional general information is available throughout the Site. The Products offered by VixenPlush comply with the standards applicable in France.

9.2 The Customer is informed on each product sheet that the Products are not suitable for children due to their artisanal manufacture as well as the presence on certain Products of elements that may be dangerous (plastic polly pellets, artificial eyes, wire, etc.). It is therefore the customer's responsibility to read this information and take it into account.

VixenPlush informs the Customer that the Products are intended for light use or even for simple display. Every precaution is taken during manufacturing, but it remains exclusively artisanal. The Customer is also informed that despite all precautions taken, some plush toys may contain cat hair that coexists under the same roof. There is no cigarette odor in the workshop, but some plush toys may smell of artificial fragrances.

INTELLECTUAL PROPERTY

10.1 The content of the Site is the property of VixenPlush and is protected by French and international intellectual property laws. Any total or partial reproduction of this content is strictly prohibited and may constitute an infringement of copyright.

APPLICABLE LAW – LANGUAGE

11.1 These General Terms and Conditions and the operations resulting from them are governed by and subject to French law.

11.2 These General Terms and Conditions are written in French. In the event that they are translated into one or more foreign languages, only the French text shall be authoritative in the event of a dispute.

DISPUTES

12.1 For any complaints, please contact customer service at the Seller's postal or email address indicated in ARTICLE 1 of these T&Cs.

The Client is informed that he may in any event resort to conventional mediation, through existing sectoral mediation bodies or to any alternative method of dispute resolution (conciliation, for example) in the event of a dispute.

In this hope, the designated mediator is the Mediator of the Caisse d'Epargne CEPAC.

Contact: Consumer mediator at CEPAC BP 5508 83097 TOULON Cedex. Website: https://www.mediateur-cepac.fr/

The Customer is also informed that he can also use the Online Dispute Resolution (ODR) platform: https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.show

All disputes arising from purchase and sale transactions concluded in application of these General Terms and Conditions and which have not been the subject of an amicable settlement between the seller or by mediation, will be submitted to the competent courts under the conditions of common law.